FAQ

  • November 4, 2022

Do you offer discounts to a specific age group?

With SmartPT, you get discounts irrespective of your age. You’d get one month free if you buy a yearly or half-yearly plan.
  • November 4, 2022

Can I use SmartPT when I’m travelling?

Yes, you can use SmartPT from anywhere and anytime, provided you have a stable internet connection.
  • November 4, 2022

If there’s an update, would I be charged?

No, the software will have timely updates and will be upgraded automatically.
  • November 4, 2022

How much does SmartPT cost?

SmartPT offers you three packages to choose from. Please refer to the pricing page to learn more about these packages and choose the one the suits you.
  • November 4, 2022

Can I track the time of my staff?

No, SmartPT does not allow you to track the time of your staff.
  • November 4, 2022

How long would it take to set up the software?

There is no installation required. All you need to do is a click and you’re all set.
  • November 4, 2022

How long would it take me to adapt to the software?

SmartPT is fairly easy to use. You would just require a couple of hours to get the hang of it.
  • November 4, 2022

What happens after a patient registers with me?

After a patient registers with you via SmartPT, they can get a virtual appointment, leave you a review, you can assign them HEPs, and schedule a follow-up session.
  • November 4, 2022

How would the software give me an edge over others?

With SmartPT’s competitive features and constant technical support, you’ll get an edge over other physical therapists, especially if you want to practice virtually.
  • November 4, 2022

Can I access my old records before I sign up for the software?

Yes, SmartPT allows you to upload or sync your old records with the cloud-based software.
  • November 4, 2022

Would I be able to market my clinic?

Yes, with SmartPT, your patients leave you ratings and reviews that help you get discovered by new patients.
  • November 4, 2022

What all specialities do you entertain?

SmartPT focuses on physical therapy and occupational therapy.
  • November 4, 2022

Would I be able to retain my patients?

SmartPT provides a variety of tools for practices to automate and keep track of patient communication. This increases the rate of patient retention.
  • November 4, 2022

How can I manage the HEPs assigned to my patients?

On SmartPT’s home page, you can find the tab “manage exercises.” Using that menu, you can add, subtract, or edit the HEPs according to your patient’s requirements.
  • November 4, 2022

Will the software help me run my practice online?

Yes, with SmartPT, you can leverage the benefits of virtual therapy without any third-party integration. Also, the software has a library of HEPs that will give your practice an edge in case of online consultations.
  • November 4, 2022

How will data analytics be helpful to me?

With a deep dive into the numbers, you can analyse where your business is lacking and which marketing plan brings you more results. So you can boost your efficiency and productivity.
  • November 4, 2022

May I know more about the data analytics feature?

SmartPT will provide you with deep insights into your PT practice. For instance number of cancellations or no-shows on a monthly basis, referral conversion rate, the total number of visits, and much more.
  • November 4, 2022

What is EMR, and how will it help me?

EMR stands for “Electronic Medical Record.” It is a comprehensive digital platform that safeguards the entire patient file behind a password-protected login.
  • November 4, 2022

What are the features provided by you?

SmartPT equips physical therapists with high-scale features like EMR, Scheduling, Digital Patient Intake, Analytics, HEP, and Virtual Therapy.
  • November 4, 2022

How can I see a live software demo before buying?

You can book a free demo session by contacting us at https://www.smartptonline.com/free-clinic-source-live-demo-request.
  • November 4, 2022

Can my clients refer me through the software?

Absolutely. We value the trust your patients develop, and they can refer you to other patients via the web application.
  • November 4, 2022

Can I set session reminders for the patients?

Yes, SmartPT allows you to set reminders as well as send your patients push-in notifications before their appointments.
  • November 4, 2022

How can I access the data analytics reports?

You can access the analytical reports on your personalised dashboard.
  • November 3, 2022

Would I get cloud-based access to my files?

Yes, SmartPT is a cloud-based physical therapy management software.
  • September 1, 2022

Is there an option for deleting or editing the appointment?

No, there is no option for deleting or editing the appointment. You will only get an assessment form to add more options.
  • September 1, 2022

How can a PT reschedule the appointment?

PT can do it from system, it will trigger a notification to Patient and then once confirmed by patient it will be locked.
  • September 1, 2022

Do you have any minimum contract period time like other practice management software?

No, there is no contract or agreement period and it is subscription-based software.
  • September 1, 2022

How long can the PTs retain the personal and medical information of the patient?

Till the time the subscription is active, the PTs have access to the patient’s personal and medical information.
  • September 1, 2022

If a personal therapist adds their own exercise videos, is it available to see and use?

The exercise is only visible to the patient to who is it assigned.
  • September 1, 2022

How soon will any of our issues raised to be resolved?

In case, there is any issue or query raises, we will get back to you in a maximum of 4 hours.
  • September 1, 2022

Are there any additional or startup costs other than the standard price?

No, there are no extra costs. How soon can the physical therapist cancel his subscription? And the process? PT can cancel subscription by informing us and we can do it from the back end.
  • September 1, 2022

How many users can access one standard subscription?

Only one single user can use it as per the subscription.
  • September 1, 2022

Can I get my money back if I am not happy with the product?

If for any reason you are not happy with the product we will refund your money provided it’s within 30 days of subscription.
  • September 1, 2022

Do you offer anytime cancellation policy?

We have no long term contracts and obligations. You can cancel your subscription at any time.
  • September 1, 2022

What about upgrades? Do I have to pay for them?

Upgrades, updates, and new features are constantly being added. Check the portal home page for the latest updates.
  • September 1, 2022

Who do I contact about billing issues?

Contact info@smartptonline.com and a SmartPT Customer Service Representative will respond.
  • September 1, 2022

Can I cancel/change my subscription?

Yes, you can cancel your subscription any time before the end of your payment cycle.
  • September 1, 2022

What are my subscription options?

You can see the latest subscription plans at our website www.smartptonline.com In case you need a custom plan, please contact  sales@smartptonline.com.
  • September 1, 2022

How do I pay for a SmartPT subscription?

We accept Debit card, Credit Card, Net banking, UPI & Cash. if your facility requires a purchase order, contact sales@smartptonline.com 
  • September 1, 2022

Who do I contact for more help?

Contact support@smartptonline.com and a SmartPT Customer Service Representative will respond.
  • September 1, 2022

Does SmartPT provide technical support?

We provide technical support with tasks and navigation related to SmartPT. We do not provide technical support for issues related to your computer or internet service provider. Email support@smartptonline.com for technical support.
  • September 1, 2022

What is the size of the App when it’s downloaded?

The size of the App is 22.9 MB.
  • September 1, 2022

What are the system requirements?

The SmartPT Mobile App for patients is compatible with IOS & Android.
  • September 1, 2022

What kind of computers and devices will SmartPT work on?

SmartPT can be used on a Windows or Mac computer with a browser and access to the internet. It also works on iPad, Android-based tablets & Smartphones.
  • September 1, 2022

Can I create protocols?

Yes, protocols (Saved HEPS/Saved Conditions) can be created and you can modify them for each patient.
  • September 1, 2022

Is the patient data safe?

Yes, SmartPT uses the latest encryption protocols.
  • September 1, 2022

Does my clinic get notified when a patient makes a referral through the App?

Yes, your clinic’s SmartPT Admin has access to a report that displays data on all referrals made through the App. Report data includes the patient who made the referral, who they referred, and when they were referred.
  • September 1, 2022

How does the SmartPT Mobile App work?

The SmartPT Mobile App is branded for your clinic. Patients will think it’s your clinic’s own custom App. You can add your logo, information about your clinic, clinic news, articles, and answers to frequently asked questions. Patients can download the App for free. Using the App, patients can view their condition information and HEPs including […]
  • September 1, 2022

We have multiple clinic locations. Will all patient records be accessible from any location or just from the clinic that created the patient record?

Typically, patient records are associated with the clinic that created the record in the SmartPT. However, if you have multiple clinic locations and want the ability to access all patient records from any location, we will configure it accordingly.
  • September 1, 2022

Can I get access to patient data?

Yes, as long as your subscription is active you have access to all your patient data.
  • September 1, 2022

Can I add my clinic logo and information?

Yes, SmartPT is branded for your clinic. Your logo, address, website address, and phone number are displayed on the app.
  • September 1, 2022

How many HEPs can I create and give out?

There is no limit to the number of HEPs you can create.
  • September 1, 2022

How many patients can be entered?

There is no limit to the number of patients.
  • September 1, 2022

Can I access SmartPT anywhere?

You can access SmartPT anywhere and it’s compatible with your desktop computer, iPad, Android tablet & Smartphone.
  • September 1, 2022

Do I need to download or install software?

No, SmartPT is a web-based program so no software installation is required. All you need is a browser and internet access.
  • September 1, 2022

How does SmartPT work?

You use the SmartPT HEP Builder to create home exercise programs. Our intuitive search engine allows you to filter exercises by body area and exercise category (Flexibility, ROM/Self-Mobilization, and Strengthening). Customize the exercises for patients with sessions per day, sets, reps, and weights. Then select a delivery method. HEP can be sent to the SmartPT […]
  • September 1, 2022

Who uses SmartPT?

SmartPT is designed for physical therapists. The physical therapist students at academic institutions can also access it for initial practice.

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