Terms and Conditions


When you choose to use this website (“Service”), you agree to all of the terms and conditions of this Agreement between you and SmartPT Online Private Limited & Appworx IT Solutions Pvt. Ltd. (“The Company”). The Company may change, add or remove portions of this Agreement at any time, but if it does so, it will post such changes on this website. The Company may change, suspend or discontinue any Service aspect at any time, including the availability of any Service feature or content. The Company may also impose limits on certain features and services or restrict your access to parts or all services without notice or liability.


All materials published on this website (including, but not limited to the database, news articles, photographs, images, illustrations, physical therapy information, Text, audio, and video clips, also known as the “Content”) are protected by copyright, and owned or controlled by The Company or the party credited as the provider of the Content. You shall abide by all additional copyright notices, information, or restrictions contained in any Content accessed through the Service. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display, or in any way exploit any of the Content or the Service in whole or in part. smart blog posts, articles, webinars, and other Content available on our website are meant for purely educational purposes. They contain only general information about legal and healthcare-related matters. They are not intended to provide legal, medical, billing, or healthcare advice and should not be treated as such. You must not rely on the information on this website as an alternative to legal advice from your attorney or healthcare and business advice from other professional service providers. You should consult your attorney or a professional service provider if you have any specific questions about legal, healthcare, or business matters.

Cancellation and Refund Policy

In the event that, the Healthcare Provider with whom the User has booked a paid appointment via the Platform has not been able to meet the User, the User will need to write to us at support@smartptonline.com within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the platform may be refunded to the User within the next seven (7) to ten (10) business days in the original mode of payment done by the User while booking only after investigating the event with the Healthcare provider. In the case where the User does not show up for the appointment booked with a Healthcare Provider without cancelling the appointment beforehand, the amount will not be refunded in any manner. However, where cancellation charges have been levied (as charged by the Healthcare Provider), you would not be entitled to a complete refund even if you have cancelled beforehand. Users will not be entitled to any refunds in cases where the Healthcare provider is unable to meet the User at the exact time of the scheduled appointment time, and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the services from the said Healthcare Provider.


The performance of this website and all information contained on, downloaded or accessed from this site are provided to you on an “As Is” basis, without warranties of any kind whatsoever, including any implied warranties or warranties of merchantability, fitness for a particular purpose or non-infringement of the rights of third parties. The Company shall not be responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, Internet access providers, computer equipment, software, or any combination thereof, including any injury or damage to your or any other person’s computer as a result of using this website. The Company reserves the right, at its sole discretion, to modify, disable access to or discontinue, temporarily or permanently, any part or all of this website or any information contained thereon without liability or notice to you. As a visitor to our website, you acknowledge and agree that any reliance on or use by you of any information available on this website shall be entirely at your own risk. In no event shall The Company nor any of its data providers be liable for any direct, indirect, consequential or exemplary damages arising from the use or the performance of this website, even if The Company or such provider has been advised of the possibility of such damages.


This website contains links to other World Wide Web sites and resources. Since The Company is not responsible for the availability of these outside resources, or their contents, you should direct any concerns regarding any external link to the site administrator or Webmaster of such site.


You have read and agree to our Privacy Policy.


If you have any questions or concerns about our website or these Terms and Conditions, please contact us. Official correspondence must be sent via postal mail to:

IT C6 Second Floor, Sebiz Square,
Sector 67, Mohali – 160062, Punjab, India